FAQ

HOW LONG DOES MY ORDER TAKE TO SHIP?

Orders placed after 1:30 p.m. are processed the next day.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

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HOW CAN I TRACK MY ORDER?

After your purchase you will receive a notification with your tracking number so you don't lose track of it or can speak with the courier company to arrange a specific delivery time.

WHAT CARE SHOULD I TAKE MY MAT?

Thanks to its antibacterial and antifungal qualities, it is not necessary to clean your mat every day. The best way to clean is using a soft cloth dipped in cold water.

If you want to give it a deeper clean, you can always create your own cleaning spray or also wipe it with a cloth with water and lemon.

The most important thing is to always let it dry well before rolling it up and storing it, otherwise the materials could rot.

CAN I RETURN AN ORDER?

If you are not satisfied with one of our products, during the first 30 days from receipt of the product you can request a return, we will not ask you questions. Check the conditions here

WHAT HAPPENS IF I AM NOT AT HOME AT THE TIME OF DELIVERY?

The delivery person will call you to arrange another delivery at another time.

CAN I CHANGE THE SHIPPING ADDRESS?

You can change your shipping address after placing an order by contacting customer service support@unionyogashop.com. You can usually only do this the same day an order is placed because items are shipped as quickly as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and may be rejected.

WHAT HAPPENS IF MY MAT ARRIVES DEFECTIVE?

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CAN I CANCEL MY ORDER?

Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at support@unionyogashop.com and we will help you the best we can. If we are unable to cancel your order, we can always guide you through our easy returns process.

DO UNIONYOGA MATS SLIPPER?

None of our mats should slip. The cork mats are extremely adherent so you will not have any slipping problems on any of the UNIONYOGA mats.

IS IT NECESSARY TO USE A TOWEL WITH THE UNIONYOGA MATS?

It is not necessary to use a towel with any of the mats.

ARE UNIONYOGA PRODUCTS ECOLOGICAL?

YEAH! UNIONYOGA products are ecological and sustainable. We are very nature lovers and respect for our planet is a priority. That's why we try to use natural materials and craft everything we can.

THE PRODUCT I WANT IS SOLD OUT. WHAT I CAN DO?

If something is out of stock, you can join the #UnionYogis community to receive back-in-stock email alerts. You can also follow us on Instagram (@unionyoga.shop) to find out about all the launches and promotions.

DO YOU OFFER DISCOUNTS FOR TEACHERS?

Yes, we have a special discount program for certified instructors. Contact hola@unionyoga.online with proof of your certificate to qualify for these benefits.